speak to an agent

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_535852 thank you for taking time to create a post. I'm sorry to hear of the complications of getting in touch with someone to confirm your appointment. With Xfinity Forums being a public gathering spot, it may take time to get over to a Xfinity employee like myself. I do want to ensure you're able to get the installation completed, please let me know if you're still needing assistance. 

If you haven't used it before, there is a great option of managing and following along with appointments in the great Xfinity App. You just need to log in with your username and password, and be either the primary user or at least on a manager level: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments.