My internet is out, been out for several days, have reset modem. When i call the bot says they need to send a tech out and will text to set appointment. We have received no text and we have done this 4 times now. We need a live agent to respond now please.
user_9bbtcu thank you for using the Xfinity Community Forums page to reach out today. I know how important working internet service is and would be happy to look into your service concerns and appointment needs. Can you send me a direct message with your full name and complete service address?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
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XfinityJorge
Official Employee
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2.1K Messages
18 days ago
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