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user_lb68no
1st Topic

Visitor

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2 Messages

Thursday, June 26th, 2025

Speak to live agent

I would like to speak to a live agent to file complaint about the constant reduction in channel line up but there is no change in my xfinity cost.

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Updated 

5 days ago

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user_m7avdh

Visitor

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1 Message

2 months ago

I would like my service turned back on now I'll pay 125 on Thursday you have messed up the bill I don't owe 100 for service calls no one was here and I canceled it and call you 5 times they said it was off the bill and yet here we are no service your fault I paid the bill on May 7 and please restore my service fast 

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XfinityQuemekia

Official Employee

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479 Messages

Hello @user_m7avdh, I'm sorry to hear about your billing concerns, no one wants to be charge for a service they didn't receive.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_h37jkz

Visitor

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1 Message

2 months ago

Live agent for help

3 days trying

1

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XfinityVictor

Official Employee

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1.6K Messages

 

user_h37jkz Hello, how can we be of assistance today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_n4nv03

Visitor

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2 Messages

1 month ago

For the life of me I can not get xfinity to follow through with what they've said they'll do. I need a live agent. I need xfinity to fix THEIR error. I need xfinity to utilize THEIR resources, their money, their time and FIX. THE. PROBLEM!!!!
xfinity has wasted so much of my time, and now they are THREATENING me with a $250 fine because THEY. MADE. THE. MISTAKE!!!!!

Do not suppose that we, your customer, have the same amount of free time, the same amount of money flowing, such that we can just drop what we're doing to correct your error.

I. NEED. TO. SPEAK. WITH. A. LIVE. AGENT. and I. NEED. XFINITY. TO. CORRECT. THEIR. MISTAKE!

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ccboccuti

Visitor

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1 Message

1 month ago

I have a complaint I would like to speak with an agent asap 

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user_s46bf0

Visitor

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1 Message

20 days ago

Speak to live agent xfinity 

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XfinityJanelle

Official Employee

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1.8K Messages

Hey @user_s46bf0 , Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to offer my assistance. How can we assist you today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_msmm8r

Visitor

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1 Message

16 days ago

Phone number to speak live

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XfinityMatthew

Official Employee

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730 Messages

Hello @user_msmm8r Our main customer service number is 1-800-934-6489 if you'd like to speak to someone over the phone. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

0

user_14

Visitor

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2 Messages

15 days ago

Can someone please inform whether there is an issue with X-finity service and Citrix desktop and Zoom running?

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user_angel42day1

Visitor

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1 Message

6 days ago

I need to speak to live agent but I keep getting hung up on my service is cut off my identity has been stolen I'm waiting on chime to refund my stolen check 

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XfinityEricB

Official Employee

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2.5K Messages

 

user_angel42day1 Thanks for reaching out for assistance today, and I would be happy to help in any way I can. I can definately understand your concern given the situation with having your identity stolen. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

user_bw6hov

Visitor

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1 Message

5 days ago

How do i get a live representive

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XfinityThomasB

Official Employee

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2.3K Messages

user_bw6hov Welcome to the Xfinity Forum, and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer.

 

If you do receive a reply from an employee, they will invite you to send us a direct message if needed. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

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