Speak with an Agent Regarding Auto Pay Issue and Outdated Cable Boxes

Hello, @user_bq01rg thank you for reaching out over Xfinity Forums for support. You've contacted the right place for assistance, with being new to the platform I understand if you're not familiar with how the forum works. With this being a community gathering spot, to get faster support you'd want to ensure your creating a post on the correct board as it can take up to 48 hours to hear from an employee. If you haven't reviewed the guidelines are a great rescource:

https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

I'd definitely like to help with the autopay concern and cable box replacement. To help ensure I'm on the same page for the autopay discount, it can take up to 45 days to apply once the credit/debit card or checking account autopay has been set up: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

- Has it past 45 days since the autopay set up/change?