Visitor
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1 Message
Sporadic outages during day lasting 1 to 5 minutes
We've had very stable service for 6 months and recently we are experiencing outages that can last up to 5 minutes. I have a IP sniffer active on my Mac Book which pings the Gateway, Xfinity internet and google. Documented the outages. Have checked the co-axil connection at gateway and rebooted it too. This is the Xfinity IP: [Edited: Personal Information], The Xfinity when everything freezes as well as google.
XfinityAlfonso
Official Employee
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2.2K Messages
5 hours ago
Hello user_r3xv98 thanks so much for taking the time to reach out and share your experience here via our Xfinity Forums! On this home testing that you've done, are you seeing any drops in connection at certain points of the network routing? You're more than welcome to share your logs and reports, but please ensure all posts conform to our Xfinity Forum Guidelines.
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