Visitor
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1 Message
squirrel chewed through outdoor cable
Hello,
A squirrel chewed through our outdoor cable. We need someone to come to the house in Vadnais Heights, MN to replace it. Thank you!
Visitor
•
1 Message
Hello,
A squirrel chewed through our outdoor cable. We need someone to come to the house in Vadnais Heights, MN to replace it. Thank you!
EG
Expert
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119.7K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.5K Messages
3 days ago
Hi there, @user_oqjde1. Thanks for reaching out to us here on the Community Forum and sorry to hear your having trouble with squirrels deciding to bite through the cable. We can have someone out to assist.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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