Visitor
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1 Message
Starting new service question
Hello
i am starting a new service in my apartment tomorrow. I will not be at home. Will they be able to set up my WiFi if I am not at home?
Thank you!
Visitor
•
1 Message
Hello
i am starting a new service in my apartment tomorrow. I will not be at home. Will they be able to set up my WiFi if I am not at home?
Thank you!
EG
Expert
•
121.4K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.9K Messages
11 days ago
If you have a professional installation scheduled, someone who is at least 18 years of age will need to be present for the entire duration of the appointment. This ensures the technician has access to the home and can complete any necessary work during the visit.
To help you prepare, here's a helpful article with more information about what to expect and how to get ready for your service appointment.
Please let us know if you have any other questions. We're happy to help!
(https://www.xfinity.com/support/articles/prepare-for-your-service-visit)0
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