Thanks for taking the time to post on our community forums, user_o2ebyq! We appreciate that you've been a customer with us long enough to gain Diamond tier status, so you deserve to have that reflected! You've come to the right place for help, and our team would be more than happy to look over your account to see what isn't sticking! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
515 Messages
22 days ago
Thanks for taking the time to post on our community forums, user_o2ebyq! We appreciate that you've been a customer with us long enough to gain Diamond tier status, so you deserve to have that reflected! You've come to the right place for help, and our team would be more than happy to look over your account to see what isn't sticking! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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