Still being charged for missing equipment that I have returned.

Hey there user_xmfwew 👋 Rest assured the last thing we want is for you to be charged for something no longer in your possession, so I appreciate you dropping by for us to help with your equipment concern! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to investigate this further to ensure the equipment in question is removed from the account 👍

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum