Visitor
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1 Message
Still charging after cancelling twice
I went into a store in August to cancel my service before I moved. I still got charged at the end of August. I scheduled a call back and had a phone call on September 8, was assured my service was cancelled. My bank account was charged again on October 6th for $53 for a service I've cancelled TWICE. WHAT IS IT GOING TO TAKE TO GET AWAY FROM YOU PEOPLE?!
XfinityFrank
Official Employee
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1.8K Messages
20 days ago
Hi there, @user_tud8ej! Thanks for reaching out to us here on the Community Forum and sorry to hear about the billing trouble. We would be more than happy to work on this and get it resolved. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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