2 Messages
Still haven't received equipment for Internet Essentials
This is my second time posting and I still have not received my package with the equipment I need for my internet plan. It was supposed to be delivered on May 3rd this year and it is now May 16th. I checked the tracking, and it has been stuck on delayed since May 2nd. There have been no updates from FedEx and I have no more interest in getting through to their customer support. I need to know whether or not it will actually get delivered or not because my bill is set to autopay on May 26th and I have yet to even be able to use the internet I bought.
Accepted Solution
XfinityTony
Official Employee
•
1K Messages
6 months ago
Hello, @user_1q9x35 Thank you for reaching back out. I'm sorry to hear that this is still unresolved. You don't have to go anywhere else. Our team can take care of everything here.
Unfortunately, we cannot get you any additional updates on where the delivery is located or if it will actually be delivered. Only FedEx can tell you that. Instead, I would love to ship you a new gateway so that you can get your service set up. You can also pick it up in store. Additionally, we will credit you from your start date to your activation date once we confirm activation. Please, send us a new DM with your name and address so we can get working on this.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_fcabv0
1 Message
5 months ago
How do you check tracking
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user_cu28li
1 Message
2 months ago
It has been over a week since I was approved and I have heard nothing about my equipment being shipped. It says on the acceptance email 3 to 5 days. Its been 7 and still no email or anything
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user_tfslx6
1 Message
1 month ago
This has happened to me too. I have called and chatted with customer support for over a month and the tracking number it received was no good. They keep telling me to go pick up my modem but I cannot drive that far to go get it. It’s ridiculous that shipping the modem clearly isn’t an option despite my order being placed three or more times. First two times I never received an email with tracking. And third time the lady gave it to me on the phone and no tracking site recognizes the number I was given. I was already billed and never started my internet. Xfinity is ridiculous with their customer service. This is why I left the first time.
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