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Dr987
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Visitor

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2 Messages

Tuesday, April 22nd, 2025 9:55 PM

Still No Amazon Gift Card

New customer signed up in December. Still waiting for the promised $200 gift card. Nothing in the tracker and no record after calling the gift card support. Why is it so hard to get xfinity to fulfill its promise if we switched internet service providers?

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Updated 

15 hours ago

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XfinityThomasA

Official Employee

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2.3K Messages

17 hours ago

Hello, Dr987! Our team can help! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out via direct message.



- XfinityThomasA

 

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Dr987

Visitor

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2 Messages

Hi ThomasA, I’ve tried the DM process and I get no answer. Is there an actual Xfinity employee I can speak to about this issue? The subcontractor I spoke to says it will take 21 days to resolve this. 

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17 hours ago

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Again

Expert

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31.4K Messages

@Dr987​ 

Hi ThomasA, I’ve tried the DM process and I get no answer. Is there an actual Xfinity employee I can speak to about this issue? The subcontractor I spoke to says it will take 21 days to resolve this. 

This isn't real time back and forth; think of it more as email.  However, just so you know, the Official Employees here [they are Corporate employees] handle not just this Community but also Reddit, X, and Facebook, so they may be dealing with a number of customers and issues at a given time. 

When you sent your DM, did you send it to Thomas or to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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15 hours ago

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