Visitor

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1 Message

Friday, September 12th, 2025

Stolen Gateway delivery

Hi,

I recently moved into a new apartment and signed up for a Xfinity plan. While I was waiting for my gateway to arrive, I had to travel unexpectedly. According to FedEx, the package was delivered while I was away, but when I returned the next day it was missing and appears to have been stolen. Is it possible to get a replacement with no additional cost? 

Thank you for the help

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Official Employee

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980 Messages

2 days ago

Good morning @user_cdn27a, I'm sorry to hear this happened! You can go pick up a gateway at an Xfinity retail store, or we can ship another gateway to you. 

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