Visitor

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2 Messages

Saturday, August 16th, 2025

Stolen Package

My equipment for NOW package has been stolen what should i do? When I call the phone number it leads me into a loop and hangs up on me and the chatbox isnt able to have a solution. 

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Official Employee

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1.9K Messages

25 days ago

Hi there and welcome to Comcast. Thank you so much for reaching out to us here on our forum's Page. i am sorry to hear that your NOW equipment was stolen. To get this taken care of you will need to chat with our  Xfinity Assistant on our website or the Xfinity App.

Visitor

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2 Messages

@XfinityRoberto​ 

Im trying to use the chatbox however i cant seem to find the correct options/choices to let me report or get new equipment

Official Employee

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2.3K Messages

Hi there, @user_anqgxw I do apologize with Xfinity NOW Internet our assistance is limited. I would recommend going into the local Xfinity Store for assistance on getting a new modem.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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