Stolen/missing router

Hello,

I moved my wifii to new address and new router was delivered to my address. Based on delivery photo, it is delivered to correct address. However, I can’t find the box few days after the delivery. I suspect that it could be stolen. Could you please help me what process I should follow? Thanks.

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

2.7K Messages

18 days ago

user_uu Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the modem is no longer at your location and we'll be happy to investigate this for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_uu

Stolen/missing router

XfinityBenjaminM

New to the Community?