Visitor
Store complaint
hello there is a fairly younger man that works at the Xfinity in Weymouth on Washington street. his name he said was josh and he wears glasses did not care to help me at all very lazy, he told me. I cannot purchase a phone to use for my mobile now service which is a total lie I will also be going back to purchase my phone and speak to the manager as i do not apricate him not even attempting to help me just said uh nope bye, so I left. I plan on speaking with the manager or corporate tomorrow about this incident. I explained to him i was having a really [Edited: "Inappropriate Language"] day and he just dismissed me and wouldn't sell me a phone, how rude and unprofessional.
XfinityAldrik
Official Employee
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2.7K Messages
8 days ago
Good evening @ICyScorpio! We regret to hear you had a negative experience at one of our local stores. Regarding the phone purchase, NOW Mobile customers can purchase compatible devices, though the process differs from traditional Xfinity Mobile purchases. Devices for NOW Mobile are purchased at full retail price through the NOW Mobile website rather than through device financing options or at a local Xfinity store.
You can purchase a new mobile device for your NOW Mobile services here:
https://www.xfinity.com/now/mobile/shop?category=DEVICE&sortBy=priceLow
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XfinityMarshante
Official Employee
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1.4K Messages
7 days ago
Hello @ICyScorpio, thank you for taking the time to leave a post. Sorry to hear about the negative experience you had at one of our local stores. I can certainly understand how frustrating it would be to receive conflicting information when you're simply trying to purchase a phone for your NOW Mobile service. For NOW Mobile customers, compatible devices can be purchased, but the process differs from traditional Xfinity Mobile. NOW Mobile devices are purchased at full retail price through the NOW Mobile website rather than through device financing options or purchases made at local Xfinity stores. You can view and purchase compatible devices for your NOW Mobile service by visiting the NOW Mobile Device Shop.
We can also document your feedback and ensure that your complaint is routed to the appropriate team for review. We value your feedback, as it helps us improve the experience for all our customers. If you'd like us to proceed, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account? We'd be more than happy to look into this for you.
How to send us a direct message:
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