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user_5d2nax
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Sunday, April 13th, 2025 8:28 PM

Store manager of xfinity store contacted me after my follow up survey and accosted me about my review

The store manager at a store that I left a 3 of 10 review at called me on my personal cell phone on a Sunday afternoon and was confrontational about me review. He was almost scary. Did not say hello when I picked up was angry that I left a review like that. He said why did you leave my store a 3. I feel uncomfortable that he has my information now. He was intimidating. I had no idea that xfinity would provide this feedback to a man who would then call and accost me for my honest review. I want to file a complaint I tried calling the hotline he told me he doesn’t know how to file a complaint. I am now here trying to find out how I can file a formal complaint. It is totally unacceptable to have a store manager contact and confront someone who left an honest review. 

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4 days ago

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XfinityMarshante

Official Employee

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15 Messages

5 days ago

Hello, @user_5d2nax . Thank you for leaving a post. I do apologize that the experience with the manager did not go as well. I would be more than happy to look into your concern. Do you remember the store manager's name and the location you left a review on? 

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user_5d2nax

2 Messages

I do not remember the managers name or if he even provided it to me. He works at the Framingham MA store and the phone call came from this number +1 [Edited: "Personal Information"] at 3:50 PM and he was so intense on the phone that I didn’t really know what to say or ask. I assumed if he called saying he was a manager from that location and he was upset about my review it would not be difficult to find him. 

(edited)

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4 days ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for the information @user_5d2nax. Could you send me a direct message with your full name and complete address, I will be happy to escalate that issue from here for you.

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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4 days ago

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