3 Messages
Storm ready not working
No support during outage
I have storm ready and now during a power outage the app says it’s working but I have no connection. Called and texted to try and get an agent but they will not connect because of an outage. How do you get help with storm ready during a storm???
Lights are solid on both the device and the battery, and the app says it’s active and strong. However, my SSID is not broadcast. I see 3 generic SSID: XLE_AP0, XLE_AP1, XLE_AP2
XfinityFrank
Official Employee
•
1K Messages
5 months ago
Hi there, @user_0xaz9k! Thanks for reaching out to us here on the Community Forum! We can check and see what may be going on with your Storm-ready WiFi. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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user_k2hbuy
1 Message
5 months ago
This is not remotely helpful information.
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user_trlc2u
3 Messages
5 months ago
My Storm Ready WiFi is on and states there is a strong signal but I don't see where any of my devices are connected. If I leave the wifi on then my phones internet will not work or anything else that uses internet in my house.
The only way to access the internet on my phone is through the mobile data. I cannot use my computer or TV at all. We had a storm come through on Sunday that took out the power and internet services at our house. We have a back up generator but the Storm Ready is not connecting to anything.
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user_z9kz88
1 Message
1 month ago
Well Storm ready does not seem ready for market. It doesn’t work.
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