2 Messages
Streaming issues
I’ve been getting billed for Netflix, peacock and Apple TV plus by Xfinity for a couple months now and have had no issues. As of 9/12 all of those streaming services have been canceled without notice and I’m still being billed for them. I’m unable to get a live rep over the phone to help.
UPDATE: The only information I’ve gotten so far is it is a national issue and the engineering team is working to resolve it.
Accepted Solution
user_5nih1w
2 Messages
2 months ago
Having exact same issue- Netflix, Peacock, and Apple tv subscriptions that I have through xfinity, all stopped working at once. No one at xfinity seems to know how to fix this. Originally had a technician scheduled to come out, but canceled because this is not a technical issue, it's a billing issue- which is exactly what the xfinity support person i spoke to, said was the problem and told me to call again and speak to someone in billing. I did, and still, no one knows how to fix it. If any one resolves this issue, please post an update how it was done. Hopefully enough people are having this issue that xfinity resolves it quickly.
Update: Went to xfinity.com last night and signed into my account and there was something at the top of the main page telling me to activate peacock- clicked it and it worked. Netflix and Apple tv were still not fixed until today when I went back to the "Activate subscriptions" email I was sent yesterday -which when clicked would say that netflix & apple tv were already activated, but still didn't work- but this time, it allowed me to reactivate those accounts. So now all 3 are finally fixed. Hopefully everyone else that's having this problem gets the same email and can get their accounts reactivated as well.
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XfinityPaula
Official Employee
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1.2K Messages
2 months ago
Hello @user_lcvvmx Happy Thursday to you and thank you so much for reaching out to us on our Xfinity Forums! I'm sorry to hear of the trouble we are having with accessing your subscriptions to Netflix, Peacock and Apple TV. This is a huge impact to your content. I'm sorry for the interruption. Let's see what happened and get your services back and the account adjusted!
Please send us your name and service address by direct message. From there we will verify your account and work on correcting the trouble with the programs and account.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ofp8fx
1 Message
2 months ago
Same issue here. Locked out of all streaming accounts that I’m paying for through xfinity
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user_webvo2
3 Messages
2 months ago
Same here!! Furious!
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user_65ltc2
1 Message
2 months ago
Same thing happened to me today. I’ve been on and off the phone all day. I called Netflix to see what was going on and they told me that Xfinity didn’t pay the service.
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user_dtjelw
10 Messages
2 months ago
Same issue here. Just talked to Xfinity. Told them several others have the same issue. Where Netflix, Apple Tv and Peacock do not work. I recieved an email yesterday from Xfinity welcoming me to StreamSaver. I ignored it as I didnt make a change at all. The email says i have to link my accounts to Netflix, Apple Tv and Peacock. Ive now done that but nothing changed. Still not working at all for me. I told them in this chat that Someone talked to Netflix and said they were not paid... I also got an email from Netflix at 2:49am today saying my xfinity bill is no longer being used to pay for Netflix and to add a payment method. When I log into Netflix on my phone it says membership paused and asking for an updated Payment method. Xfinity is looking into this and said they will call me back.
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user_1mxhxz
1 Message
2 months ago
My stream services are suddenly no longer available. This is frustrating because I haven't made any changes to my account since adding the stream service.
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dkfchan
5 Messages
2 months ago
I have the same issue with peacock subscription included in my xfinity plan. After logging in, all contents are locked and ask me to subscribe. Please assist.
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Ann999
Contributor
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35 Messages
2 months ago
Same problem here, have been trying to get it fixed ALL DAY and I am beyond frustrated. HOURS spent today in live chat getting transferred multiple times who are unable to help me at all. We have paid for these streaming services but can't access them! They had been working fine for me since July then this morning got the Netflix email saying my subscription was canceled, one from Apple saying they will start charging me $9.99/month on October 11, and when I log into Peacock it says I am not subscribed. Xfinity really screwed something up here!
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user_dtjelw
10 Messages
2 months ago
Thats the same update they told me as well. Was told I get a text when its resolved. Glad I have Amazon Prime to watch the NFL game tonight.
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user_dtjelw
10 Messages
2 months ago
All started when I got this email from Xfinity on 9/11 at 4:29pm.
Activate your subscriptions today:
Netflix, Apple TV+,
and Peacock
If you already have subscriptions, you still need to activate to link your accounts.
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Bad_finity
1 Message
2 months ago
Same issue here. Was told it would be resolved within the hour. That was 12 hours ago.
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user_j8dsms
1 Message
2 months ago
I am having the same issue. Apple tv+ is not working . Netflix seems to be. Any solutons?
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user_webvo2
3 Messages
2 months ago
I am on 33 hours of NO Netflix or Peacock. Being out of work recovering from surgery with no TV is driving me bonkers.
33 hours... This is unacceptable!!
Why can Xfinity not work with Netflix, Peacock and Apple to keep our accounts active until a solution is reached?
I have spent hours online and on the phone only to be told it's being worked on.
I will not pay new bill until it's fixed since I am billed a month in advance.
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Ann999
Contributor
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35 Messages
2 months ago
I got an email from Xfinity this morning with a link to activate the streaming accounts, the same I got when I first started streamsaver in July. I just checked the link and was able to re-activate all three. So it seems to be working now, finally!
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