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user_980i2d
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11/12/2026 1:35 PM

Streaming Service is AWFUL since update!

The streaming service is AWFUL since this last update!  Who ever decided to make these changes to the streaming services, needs to be evaluated! Lost favorite lists, lost past recordings, the view is terrible, the service is EVEN WORSE than before! Every 3 minutes it times out and says there are technical issues, try again later! REALLY!!!!! THIS IS THE SERVICE I AM PAYING FOR! WHAT A JOKE AND THEFT!

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10 minutes ago

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XfinityJamesC

Official Employee

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3.3K Messages

2 days ago

Greetings, @user_980i2d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the latest update to the Xfinity Stream app. You have definitely come to the right place for assistance.

 

We've been receiving some great feedback about the new update, but we haven't received any details or instructions about the favorites or scheduled recordings yet. As soon as we have more details to share, we will post an update on this community forum for everyone.

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user_c38421

New Poster

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16 Messages

Why is my profile not available in the updated version of Xfinity Streaming. All I can access is Household, Kids and Teens. I had my own profile but it's gone. Why am I not even able to delete saved programs after viewing them.  

Help???

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2 days ago

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XfinityAmandaB

Official Employee

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3.7K Messages

 

user_c38421 Thank you for reaching out for help with your profile not being present. There were a few updates/changes, but none to the profiles. Your Xfinity Stream profile would still be attached to your Xfinity ID. If you had to log back in after the update, I would confirm that you are using the same Xfinity ID as before. 

Are you by chance able to share a screenshot of what you are seeing when you log in?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_c38421

New Poster

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16 Messages

What’s the best way to send a screen shot and send it to Xfinity forum?

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1 day ago

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XfinityJamesC

Official Employee

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3.3K Messages

That's a great question, @user_c38421! All you need to do is reply to this comment, or any comment in this thread, select the "Insert Image" icon (picture frame), and upload your picture from there. You can also post it to an image-hosting site and add the link to your reply text. You will need to be logged in to the forum to do this. Please be sure your screenshot does not contain any personally identifiable information, like your name, address, or email address, or the reply could be deleted by our automated system. I will be standing by.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_c38421

New Poster

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16 Messages

Okay here here’s the information you requested.

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1 day ago

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EG

Expert

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123.1K Messages

2 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.

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user_c38421

New Poster

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16 Messages

2 days ago

I agree 100% with your posting. Comcast (Xfinity) has by far the worst customer service of any company Ive dealt with over my lifetime.

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