6 Messages
Streamsaver - Netflix Activation
There are many people having problems activating services after purchasing Streamsaver, myself included. I purchased the package yesterday that includes Netflix, Peacock and Apple TV. Initially all three streaming services gave an error that I was not eligible when I tried to activate them following instructions from Xfinity. After speaking with Xfinity support yesterday afternoon, I was assured the matter would be resolved within 24 hours and that I would be notified. I was able to activate Apple TV and Peacock last night, so somebody fixed something, but as of now still can't activate Netflix. The error message has changed (pasted below). After waiting 28 hours for the promised call back, I spent a while with online support this afternoon (because it's impossible to call a person). He tried several things to no avail. He said he would escalate and I'd hear back within 24 hours. Since the first 24 hours came and went without any contact, I'm skeptical that I'll get a callback. I'd like to resolve this before Netflix generates my October invoice on Sunday to avoid paying twice. I've already cleared browser history, tried multiple browsers on two different computers and phone, rebooted my Xfinity Network, all to no avail. There are dozens if not hundreds of customers who have experienced this issue over the last several months, so it would seem the solution would have been identified already.
XfinityAmandaB
Official Employee
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1.6K Messages
2 months ago
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user_q6ybwk
6 Messages
2 months ago
After spending hours on this again on Monday, I was told by tier 2 support that there's a known systemwide issue that Xfinity engineers are working on and that they would reach out once there is a resolution. Seven days have passed and I still get the same error when trying to activate Netflix.
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user_qqmgqw
1 Message
1 month ago
Same here. Apparently they are “working on it.” Meanwhile I’m paying $15.00/mo to be able to stream Netflix as part of stream saver. What a joke. Be sure to check your bills- just discovered I’m being billed twice for peacock- separate charge of $7.99 plus streamsaver. Now I need to figure out when I have time to sit on the phone for hours to get it corrected.
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user_frkxki
2 Messages
19 days ago
I'm over a month in and they still have not fixed this. I've spent well over 10 hours on chat and the phone with Xfinity people and they follow the same script. I'm convinced they have a technical issue with the connection to Netflix that they cannot resolve and they are intentionally and deceitfully having their agents go through the same useless script to spin you in circles until you give up. Comcast XFinity is an absolute joke of a company run by complete morons.
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user_nmrrh9
1 Message
18 days ago
I am having same issue. Not yet resolved after visiting Xfinity store and spending 59 min on the phone w tech support today (11/4/24). Was promised a callback - which never happened. Please, can SOMEONE help me resolve this issue?
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