Visitor
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2 Messages
Struggling with fiber install - need to send photos
I have been trying to get fiber installed for nearly 30 days now. This is a newly laid neighborhood and new construction. So far four appointments have failed:
1. Technician could not find the fiber infrastructure in the street.
2. Cable crew also could not find the fiber infrastructure in the street.
- I looked at old drone footage and found the fiber box! -
3. Cable crew returned and pulled a raw fiber cable to my house. It is unterminated on both ends.
4. After waiting nearly two weeks, another technician showed up to finish the install. He said that he could not work with the unterminated cable, and the cable crew would have to return to pull fresh cable with the correct termination.
Appointment #5 is scheduled for this week. To improve my chance of success, I want to send photos of the street infrastructure ahead of time, so that the correct man can show up with the correct equipment and finish the job. How can I do this?
XfinityMarshante
Official Employee
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1.5K Messages
18 hours ago
Hello @user_cfyp6i, thank you for taking the time to leave a post. Sorry you’ve had to go through four unsuccessful appointments while trying to get fiber installed at your new home. I can certainly understand how frustrating it must be to have waited nearly a month and still not have the installation completed. We truly appreciate your patience and all the detailed information you’ve provided. We’d be happy to review your account and upcoming appointment with you so we can better understand what has taken place and determine the next best step toward getting this resolved.
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we already have you in the DM, we may continue there.
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