Visitor

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2 Messages

Thursday, October 9th, 2025 6:24 AM

Student discount

I just joined Xfinity family, and I discovered that I am eligible for student discount.( One gigabyte for $40 and US$200 Amazon gift card and Xfinity T-Mobile one year for free)

How it’s possible Apply this offer to my account

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Official Employee

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1.8K Messages

2 months ago

Hello user_grhg8x, Welcome to Xfinity! Thank you so much for reaching out to us on our Xfinity Forums. I'm excited to read that you recently joined Xfinity. I'm sorry that you did not learn about the student offer until now. The only way to take advantage of student deals is with verifying your school at https://www.xfinity.com/student

Are you able to verify your student status there? 

Visitor

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2 Messages

Yes already did that 

Official Employee

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1.8K Messages

user_grhg8x Awesome! Did you receive a response for the verification for the student discount? Or did it have you select a new plan? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

On September 24, I signed up for Comcast with the $200 student offer. A technician came about a week later for the installation, followed by another person who handled the outside ground wiring. I was then told that a third technician would come to complete the inside wiring.

After waiting for a while with no updates, I called at the end of October to find out what was happening, only to discover that my service had been canceled and that the $200 offer was no longer available. I was never informed, emailed, or called about the cancellation.

Despite that, I decided to sign up again. Today, a technician came and told me that they do not run the wire from the outside to the inside of the house. Verizon had previously installed wiring, and it was a simple five-minute job, so I was shocked that Comcast didn’t mention this requirement earlier.

To make matters worse, the technician who visited this morning was rude and raised his voice at me - not something anyone expects to deal with on a Sunday morning.

Thank you, Comcast, for providing one of the worst customer service experiences I’ve ever had.

Official Employee

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1.6K Messages

 

user_tle76e I'm sorry to hear about your experience and would like to get your feedback and more details on the visit to have our team investigate further. It is correct that installing new outlets, running interior lines, or wall fishing is not something our technicians are able to do anymore, but I apologize that you were told differently. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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