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Subject: Follow-Up on Escalated Service Disruption – Hello Xfinity Support, I’m following up on a serious issue regard [Edit]
Hello Xfinity Support,
I’m following up on a serious issue regarding my internet service.
On June 28, an AT&T technician working at a neighboring property accidentally severed my Xfinity cable line. I was told a technician would come out on June 29, but no one showed up.
I called support again today and spoke with JAZ, who created case [Edited: Personal Information] and said someone would call me back — but I’ve received no update, no technician, and no resolution.
This is unacceptable. I work from home and rely on this connection daily. I need:
- A confirmed appointment within 24 hours to repair my line
- Supervisor escalation
- Credit or compensation for the days of lost service
- Written confirmation of all next steps
If this is not resolved immediately, I will be filing formal complaints with the FCC, the Tennessee Attorney General, and additional regulatory channels.
Please respond ASAP with a solution.
XfinityMarcus
Official Employee
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1.6K Messages
1 day ago
user_ex8mhi thank you for using the Xfinity Community Forums page to reach out regarding your ticket. Let's get some more details to look into things together, please send me a direct message with your full name and complete service address to get started.
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