Visitor
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1 Message
Subject: Need assistance canceling services for hospitalized family member
I am assisting my elderly sister, who is terminally ill and currently hospitalized. I need to cancel her Xfinity home telephone, internet, and television services. I am signed into her account but have been unable to complete the cancellation online.
Please have an Xfinity representative assist me with the cancellation through private messaging, including any authorization requirements. I would prefer not to go through the automated chatbot or telephone callback system.
XfinityOrlandoM
Official Employee
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3.9K Messages
2 days ago
@user_3oiiru
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us. We'll be happy to assist you with the cancellation process.
Since we already have you in the direct messaging platform, we responded to you there and look forward from hearing from you
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