Thank you for reaching out @user_b37dpa I know that can be frustrating to see something added that you did not personally add. Could someone else in the household add this subscription? I would highly suggest adding a purchase pin onto your box to prevent unwanted purchases and subscriptions. You can follow the link: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
XfinityDena
Official Employee
•
2.5K Messages
10 days ago
Thank you for reaching out @user_b37dpa I know that can be frustrating to see something added that you did not personally add. Could someone else in the household add this subscription? I would highly suggest adding a purchase pin onto your box to prevent unwanted purchases and subscriptions. You can follow the link: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.
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