Visitor

 • 

1 Message

Thursday, January 8th, 2026 11:57 PM

Suddenly have to subscribe for Syfy, USA, E! channels?

Why can I no longer access multiple channels that I am paying for?  They were available yesterday.

Oldest First
Selected Oldest First

Official Employee

 • 

3.7K Messages

24 days ago

Hey there, @user_js1zja, thanks for reaching out through Xfinity Forums regarding your channel lineup changes. We did remove 6 channels from our Digital Economy Channel lineup. We do have some new TV tiers that include these channels. I would be happy to see what promotions we have available. Can you please send us a Direct Message with your full name and your full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Visitor

 • 

1 Message

If those channels are not available should the prices go down?

Official Employee

 • 

2.3K Messages

@user_wwt3op - I completely understand where you’re coming from. It’s frustrating to see changes to a lineup you’ve grown accustomed to, especially when it feels like the value of your package has shifted.

 

While programming lineups do evolve based on our agreements with networks, our goal is to ensure you’re on the plan that best fits your viewing habits and budget. Often, the newer tiers offer a different mix of channels or features that might actually serve you better than the older 'Economy' legacy plans.

 

Please feel free to create a new post of your own should you like for us to review your current options with you. Our Digital Care Team is here to help whatever way we can, and we appreciate the opportunity to find plans that best suit your household :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

So then why are we paying so much and what plans does Comcast have to reduce bills or why should I continue service when I can get most of what I watch for free with streaming?

Official Employee

 • 

613 Messages

Greetings @user_mvie3w, and thanks for posting to the Xfinity forums, I hope this message finds you well. We can take a look at some options and see if there is a way we can save you money. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here