Sugar Land TX Outages EVERY day for 3+ hours

We are at the end of our rope. After years of stable service, we are experiencing area outages every day for at least 3 hours. Usually during the work day, which is significantly impacting my wife's ability to deliver on assignments since she works from home.

We are unable to get any actual updates, warnings of the outages, or any prediction on if/when these will continue. I've been happy with my Xfinity service historically, but I can't continue like this.

Is there anyone on here who can provide insight into what's happening, if there are plans to fix it soon, etc?

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XfinityJoe

Official Employee

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1.5K Messages

14 days ago

Good morning @Catchau82

Good morning I completely understand how important a reliable connection is, especially when it's needed for work, school, and staying connected. We appreciate your patience as crews work to restore service. Please keep in mind that restoration times are estimates and may change if additional issues are discovered during repairs.

You can access the status center and our response center here:

https://www.xfinity.com/support/status

https://www.xfinity.com/response

For the latest updates, the Xfinity Status Center is the best resource. Once service is restored, you can also request a credit for the interruption through the Service Center. In the meantime, we'd be happy to review your account and ensure outage notifications are enabled so you receive the latest updates.

If you would like us to review the account with you,

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click "Direct Message"

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it. See the link below for an example

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Catchau82

Visitor

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14 Messages

I tried direct messaging as instructed, and was just told to activate my texts and that "we are not privy to local information.". No resolution date could be given, not any information on when I can expect future outages

This is unhelpful and quite disappointing. This isn't a single outage -- it's been more than 10 outages on several subsequent days. We have been long time customers, but we cannot continue with this level of instability, and no communication. It's very disrespectful.

Like

Reply

13 days ago

XfinitySeth

Official Employee

•

1.6K Messages

I understand how frustrating it is to be met with interruptions to your service as frequently as you've described Catchau82, and appreciate your patience with us. As we outlined in our messages, our local teams are aware of the issue impacting service in the area, which is why they have maintenance scheduled for this coming Friday to correct those interruptions for good. We're working to get this corrected for you as soon as possible, and will connect with you again once that maintenance has completed 👍

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13 days ago

C

Catchau82

Visitor

•

14 Messages

Just went out again. Second time today!

Like

Reply

13 days ago

XfinitySeth

Official Employee

•

1.6K Messages

I'm sorry to hear about the interruption Catchau82. Did your service come back online already or is it still out?

Like

Reply

13 days ago

0

C

Catchau82

Visitor

•

14 Messages

Outage details

Estimated time of restoration 09/09/2026 11:41PM CDT

Services impacted

Voice, Channels, Internet, TV

Outage reported

09/09/2026 08:41PM CDT

Status

Under investigation

Cause

Network damage

Last updated

09/09/2026 09:23PM CDT

Like

Reply

13 days ago

C

Catchau82

Visitor

•

14 Messages

11 days ago

And another!

Outage details

Estimated time of restoration

09/12/2026 11:48AM CDT

Services impacted

Internet, Voice, TV

Outage reported

09/12/2026 08:29AM CDT

Status

Under investigation

Cause

Unanticipated network repairs

Last updated

09/12/2026 10:17AM CDT

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C

Catchau82

Visitor

•

14 Messages

10 days ago

This is the third outage today! When are you going to coordinate with the local team to fix the issue and communicate the plan with us customers?!

Estimated time of restoration

09/12/2026 09:51PM CDT

Services impacted Channels, Voice, TV, Internet

Outage reported

09/12/2026 06:51PM CDT

Status

Under investigation

Cause

Network damage

Last updated

09/12/2026 06:53PM CDT

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C

Catchau82

Visitor

•

14 Messages

9 days ago

It's out again! Why do you refuse to help us by giving us warning, or a plan to remediate the situation??

Outage details

Estimated time of restoration

09/14/2026 10:31AM CDT

Services impacted

Voice, Internet, Channels, TV

Outage reported

09/14/2026 07:31AM CDT

Status

Under investigation

Cause

Network damage

Last updated

09/14/2026 07:38AM CDT

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C

Catchau82

Visitor

•

14 Messages

8 days ago

Guess what? It's out again.

Still ZERO information on a cause or an expected resolution. Bad customer service!

Outage details

Estimated time of restoration

09/15/2026 10:46AM CDT

Services impacted Voice, Internet, Channels, TV

Outage reported

09/14/2026 05:12PM CDT

Status

Under investigation

Cause

Network damage

Last updated

09/15/2026 08:00AM CDT

0

Customer Service

Catchau82

Sugar Land TX Outages EVERY day for 3+ hours

XfinityJoe

Catchau82

XfinitySeth

Catchau82

XfinitySeth

Catchau82

Catchau82

Catchau82

Catchau82

Catchau82

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