Supervisor disconnects home Internet on purpose out of spite

Question

Long story short I’ll spare the details but was promised a 'free' line for a year if I switch to Xfinity mobile. I only get the promo for 1 week instead so to an xfinity error. Speak to a supervisor who could care less tells me to call back when the bill comes in. I ask to connect me to someone who can address this now so I don’t have to spend more time on it. The lady then not only disconects the line but then disconnects my home internet which had nothing to do with the mobile issue. I called back had to spend another hr restoring it with another agent. Try question is…. Is this normal practice for Xfinity supervisors to disconnect your services and hang up bc your asking for help resolving an issue?

XfinityGabriel · Answer

user_du7av8, Hi! Thanks for taking the time out of your day to reach out. This is definitely not the superior experience that we pride ourselves on providing. I can understand the importance of receiving exceptional service and what was promised as a consumer myself. You've come to the right place. We are a dedicated team of experts who specialize in rectifying concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Customer Service

user_du7av8

Supervisor disconnects home Internet on purpose out of spite

XfinityGabriel

user_du7av8

Again

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