Supervisor got verbally abusive then hung up on us!

Recently I’ve been wanting to watch more NBA games, so I purchased NBA League Pass, which gives me the ability to watch tons of live games without the need for a traditional cable plan. However, I did not know it redirects you to ESPN, who then asks you to sign into your ‘TV Provider’. After signing in, it requires an upgrade, which makes no sense because I already purchased NBA League Pass. But all that’s needed is for me to sign into NBA-LP on Xfinity and all is well, right? Yeah, WRONG. 

There are legitimately zero options to input NBA-

LP credentials on Xfinity so we can then watch on ESPN. And I found this out after an hour and 15 minutes with Xfinity customer service, who then told me I need to upgrade and pay for a new cable service in order for it to work - RIDICULOUS! 

I pled my case that it isn’t my fault and I shouldn’t have to pay, so she transferred me to her supervisor, who was not sympathetic to my case at all. She had a horrible attitude all while mumbling under her breath after I repeated how this our fault. A few seconds later, she actually HUNG UP THE CALL! After nearly 2 hours with no resolution, she hung up the call either from frustration or realization that this is an Xfinity problem and she doesn’t want to or care to fix it. 

Horrible, I cannot believe that a professional company would have someone do that. Can you imagine if that were sold older person trying to plead their case and she hangs up on them? Will be switching ASAP - it’s clear they don’t want to or care to value their customers!