1 Message
Support Ticket? Email contact?
How do I put a support ticket in writing, where I may communicate back and forth with somebody? Over the course of several months now, I've tried to get one problem solved, talked through hours of "Live Agents" and fought the AI loop to get any progress - I've even had these live agents promise me they put in a ticket with the appropriate office - pledge to credit my account on behalf of the hoops I've jumped through, and nothing changes, nothing happens - I am thankful I have the Transcript from the most recent of these, and would be happy to share it. I just want access, or forwarding to/from my email account.
XfinityMarcus
Official Employee
•
1.4K Messages
13 days ago
chrislambert01 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to have a support ticket created to prevent multiple interactions going forward. I am happy to say that you are connected with the best team for continuous interactions, and we are more than happy to assist you with your email concerns. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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