Support

Call customer service and tell them your service is out or intermittent. If you tell them the cable is laying on the porch, it's a low priority. I've had to say it that way in order to get a tech out. Don't like to lie but it seems that's how to get a tech out on a timely manner.

Hi there @onamic!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can to ensure you are having a great experience with your service.  No worries!  You have reached out to the right team to have this issue addressed.  Please feel free to shoot us a private message with your details so that we can get on this for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it