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1 Message

Thursday, July 30th, 2026 11:44 PM

Survey

I like  to give a recommendation he was very patient and understanding Mr Hamet 

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Official Employee

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2.7K Messages

2 days ago

Thank you for reaching out to us @user_su47tc! We’re glad to hear you had a positive experience! We’d love to hear more and pass along your feedback. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity
  6. Support" from that list.
  7. An "Xfinity Support" graphic will replace the "To:" line.
  8. Type your message in the text area near the bottom of the window.
  9. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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