Switch account

Good afternoon @user_zilnqu, and thank you for reaching out on our Community Forums, we appreciate it. I see that you reached out because you have not lived at the address associated with your account for two-years and need it switched out of your name. We are sorry to hear about the frustrating situation trying to get a hold of someone and are here to help. 

 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!

 

Please be aware your post has been edited and made private due to posting Personally Identifiable Information (PII). Posting PII is against our community guidelines in order to keep you and your account safe. Our guidelines can be reviewed further here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.