Visitor
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1 Message
Switch Account
I want to upgrade to the 1 gig, but I saw you can get it for $50, so if I can’t get that rate, I want to cancel.
Visitor
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1 Message
I want to upgrade to the 1 gig, but I saw you can get it for $50, so if I can’t get that rate, I want to cancel.
EG
Expert
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116.5K Messages
18 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.1K Messages
18 days ago
Thank you for reaching out @user_gm2y5g I understand that if you are unable to get the new customer pricing you would like to disconnect services. In order to get new customer pricing you would need to be without Xfinity services for 90 days. That being said I would be happy to review our packages available with you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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