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user_441c4f
20th Anniversary celebration
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Wednesday, July 29th, 2026 3:59 PM

Switch from Xfinity internet to NOW internet.

Hi,

I would like to switch from Xfinity internet to NOW internet. From what I’ve read, I need to set up a pending disconnect for my current account before signing up for NOW.

Could I get some assistance with this? Thank you.

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3 days ago

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EG

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119.7K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_441c4f

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5 Messages

Thank you for moving my post.

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3 days ago

EG

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119.7K Messages

@user_441c4f​ YW !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer!tick

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3 days ago

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XfinityJustinC

Official Employee

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3 days ago

Hello, @user_441c4f thank you for reaching out over Xfinity Forums. You've contacted the right place, I can help with getting the postpaid account disconnection set up. We would want the order set out 10 days, this allows you to place the order for the Now prepaid service on the website: https://www.xfinity.com/now/internet and give time to receive the NOW internet getting started kit before the other service stops. 

I'm glad to see that our wonderful Forum expert @EG was able to move your post and bring this to my attention. If you don't mind me asking, is there a reason you're looking to move from the post paid to the prepaid service? 

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user_441c4f

Visitor

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Yes, the reason being that NOW doesn't have a data cap. I'm otherwise happy with my current service and the price difference is only $5. (I realize that new Xfinity customers can purchase a plan with no data cap for $40 for five years).

Thanks

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3 days ago

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XfinityChristy

Official Employee

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2.9K Messages

 

user_441c4f Thank you for sharing that additional information. I can definitely understand why the unlimited data included with NOW Internet is appealing.

To get started, please send us a Direct Message with your full name and service address. Once I have that information, I can review your account, discuss your options, and help make sure everything is set up the way you'd like.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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XfinityJustinC

Official Employee

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2.5K Messages

@user_441c4f I appreciate you sending the direct message with the requested information. I was able to locate that and will follow up with you there to get the order placed to allow the NOW Internet to get set up. Once we get that squared away, I can see if any equipment needs to be returned for the current account and how to get that taken care of. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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user_441c4f

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I'm using my own modem, so as far as I know no equipment needs to be returned.

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3 days ago

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XfinityJustinC

Official Employee

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2.5K Messages

@user_441c4f that's helpful to know you're using your own equipment. It sounds like you won't have anything that needs to be returned. I did follow up in our direct message conversation, when you have time to reply there I'll be able to authenticate your account and move forward the request. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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