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user_csf0u2
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2 Messages

Wednesday, February 11th, 2026 10:38 PM

Taking payment out for disconnected mobile service

I don't have mobile service with Xfinity..they're charging me for an watch i don't have..no activation. Claim was filed and closed.The service is shown as disconnected and refunds from xfinity. Multiple conversations with Mobile support,all saying " it's taken care of" and I won't have this problem again .Still having the problem .

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23 days ago

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XfinityRichard

Official Employee

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3K Messages

24 days ago

Hi there, @user_csf0u2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns for being charged something you do not have. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

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user_csf0u2

Visitor

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2 Messages

@XfinityRichard​ 

[Edited: Personal Information]

(edited)

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23 days ago

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XfinityKassie

Official Employee

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2.4K Messages

 

user_csf0u2 Thank you for your response. Please move to DM to provide your personal information. Here are the instructions below. Please let me know if you run into any issues. 
 
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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