user_9xzy4w Hi there! Our team can definitely assist you with your bill. We are sorry to hear you had trouble with the assistant. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I'm having the exact same problem. I keep getting looped around from the online voice assistant who keeps sending me text messages that don't resolve my problems. It shouldn't take me over an hour of my day to attempt to contact Xfinity when I'm paying for the service. This is horrible customer service and after an hour and two phone calls, I'm still not able to speak to someone to resolve my problem.
XfinityAirelle
Official Employee
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2.3K Messages
1 day ago
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user_0wrdw1
1 Message
1 day ago
I'm having the exact same problem. I keep getting looped around from the online voice assistant who keeps sending me text messages that don't resolve my problems. It shouldn't take me over an hour of my day to attempt to contact Xfinity when I'm paying for the service. This is horrible customer service and after an hour and two phone calls, I'm still not able to speak to someone to resolve my problem.
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