Talk to Rep

I HAVE MADE THIS POST THREE TIMES NOW BC CUSTOMER SERVICE AND THIS WEBSITE SUCK

I rely on the Free WiFi connections in my area to use the internet. I cannot get residental wifi at a business address. A few months back it started becoming unreliable and unstable for hours at a time. It has since gotten MUCH WORSE. I was lied to when I magically managed to talk to a real person who told me it was just "routine maintenance" and that it would be a few days max. 

WRONG. It has been months and now it goes out for days at a time and it has severely impacted my ability to work from home thanks to it's constant instability. FYI I should not have to fight with a machine for an hour just to be hung up on by said machine.