1 Message
Tech Appointment
Our cable is not working in one of our rooms and I need to have a technician come out. I have done all the troubleshooting through your automated services several times and it is still not working. It's extremely frustrating trying to get a human on the phone to schedule an appointment. The last time we had an appointment scheduled, I received a text confirming for a Wed. And then received a message saying I had missed the appointment when he showed up on a different day. Please help!
XfinityJorge
Official Employee
•
1.7K Messages
22 hours ago
Hi user_x5e38r thanks for using our Forums to contact us and we are here to work with you to get these services working properly. To get started can you send us a DM so we can start working on this together to make sure you're connected. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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