Tech Appointment

The Technician with the number +1 [Edited: "Personal Information"] in Florida needs to be reprimanded. I had an appointment from 5pm-7pm for a tech to come check my service as I’ve been without wifi since Monday.i chose this time as I work and I would be home to greet them from 5pm -7pm. At 4:05 the tech called me to tell me he was in front of my apartment and he wanted me to open the door. I explained to him that I was at work and would not be home until 5. He then notified me that he was going to check the lines outside. Not once did he mention that he was going to leave if I did not show up immediately.

At 5pm I get home… and he is nowhere to be found. I call him and he does not answer. I call him again and again and he finally answers on the third try with an audible “tsk” as if my calls were a nuisance to him. It’s almost as if…I pay for your services and I had an appointment. Oh wait…THATS EXACTLY WHAT THE SITUATION WAS. He then proceeds to tell me that he came at 4 and when I tell him that my appointment was for 5pm - 7pm he says “yes sir I know but next tech” in a very heavy accent because English is not his first language. Due to this, I could not understand what he meant. So I think asked him if he was going to come after his next appointment, and he then repeatedly said “next tech next tech” and then said “I’m sorry sir” and hung up.

I immediately called the customer service line to have this fixed. It was 5:30 at this point. From 5:30 to 8:30pm your call centers were in “direct communication with the dispatch team” and ASSURED ME that the tech would come back in 30 to 60 minutes. He never showed up.

i want a fix to this ASAP. At 9pm they then told me that I had to reschedule and that the earliest appointment was Friday. This was all happening on MONDAY. So now I have to suffer a week without wifi due to bad customer service. The fault was not mine. I want an earlier reschedule and I want to report the technician with the number

+1 [Edited: "Personal Information"]. If I have to wait until Friday for a fix I will be buying my own modem and changing ISP. Because if this is what this company stands for, I will not be paying.