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user_1qxs8v
1st Topic

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3 Messages

Tuesday, February 10th, 2026 9:07 PM

tech appointment

To Whom It May Concern: 

I received a 4K box and I need a tech support person to come out and help install it. How can I schedule such appointment?

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24 days ago

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XfinityLinda

Official Employee

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2.3K Messages

25 days ago

Thanks for meeting us here in our Forums, @user_1qxs8v, about activating your new 4K box. You've reached the right place for assistance. Our Xfinity App is the best place to assist with activating your cable box. Have you tried it yet? Here: https://youtu.be/rhjM-HHWwAk?si=TuFSXfNQH_BiN8pF is a video that shows how to do it as well. Let us know if these are helpful to you. 

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user_1qxs8v

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3 Messages

Hello,

I need a technician to come out and try to install the box because it does not work when I tried to install it. How do I set up a tech appointment?

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24 days ago

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XfinityRaf

Official Employee

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1.2K Messages

If you could send our team a direct message with your full name and full address, we can help with scheduling an installation.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_1qxs8v

Visitor

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3 Messages

I have sent in a DM for assistance to set up tech appointment as your directed. Thx. 

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24 days ago

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