Tech didn't show up 5-7 yesterday 9/12! Why am I not 1st the next day, instead of 4 days later!?

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good Morning, @user_ydlvur I’m truly sorry for the inconvenience and frustration this has caused. I completely understand your concern, especially since the technician did not arrive during the scheduled 5:00 PM to 7:00 PM appointment window on September 12. I know how disappointing it is to wait for an appointment and then be told the next available visit is several days away. Please send me a direct message with your full first and last name and your complete service address. I'd be happy to review the account, check for any notes regarding the missed appointment, and see what options may be available for getting this addressed as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

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• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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