Visitor
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1 Message
Tech No-Show
Had a Tech not show up at all, they even sent us messages that the tech was outside 15 mins before the appointment window ended. I’ve already been extremely unpleased with my service and this was probably my point where I look at other wifi services. Phone numbers no good to receive help if this isn’t rectified I’m definitely switching to a different provider
XfinityJohnG
Official Employee
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2.5K Messages
17 days ago
Thank you for reaching out to our team. I am sorry to hear of that experience, and I will be happy to look further into that from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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