Visitor
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5 Messages
Tech support needed yesterday!
I just posted a comment about having left your store 2.5 hours ago with a new modem already activated I was told! I’ve been trying to get past your bot to a person to walk me through what’s happening and I have to work with no Internet! It’s raining with flood warnings and the store is some ways away! It’s not coming up and won’t set up even using the app. The guy said to just plug up the new one in place of the old one and it would engage but it has not!
XfinityJon
Official Employee
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291 Messages
6 days ago
Good afternoon user_ludont. I certainly can understand your concern and would be more than happy to assist you with this. I would need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_ludont
Visitor
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5 Messages
6 days ago
I sent the direct message and nothing! Can I speak with a live person for tech support! I need to get back online as I have clients virtually so this is keeping me from working!
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