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user_83dl77
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Monday, January 12th, 2026 6:42 PM

tech support

I'm trying to contact someone in tech support for a problem I'm having with my mobile account. Who or where can I turn to?

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3 days ago

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XfinityBenjaminM

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20 days ago

user_83dl77 Hi there! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on the issue you're having? We'll be happy to help in any way we can.

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user_yn8atx

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Hi this is <Edited: "Personal Information"> four year Xfinity subscriber. My internet cut out all of a sudden. I'm able to use my cell phone by logging into someone else's Xfinity wi-fi, thank you very much.  However I can't use my computer and my television. Please help me as soon as possible.

(edited)

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11 days ago

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XfinityJosephA

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Hello, @user_yn8atx have you already reset your modem? We need to determine if the modem is on or offline. We can do this by checking what lights are on the modem, or we can check the status of your connection in the Xfinity app. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_83dl77

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3 days ago

Hi. I have an iPhone XR and I very often have no bars on my phone in my house. I cannot make or receive calls and the caller cannot even leave a voicemail. This only happens in my house. I have multiple bars anywhere else I go! We replaced our router a little over a year ago, and noticed no difference. My husband has an Android, and although he always has bars on his phone, he often losses connection while on a call. I realize my phone is older, but why is this issue happening only in my home?

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XfinityAirelle

Official Employee

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user_83dl77

Hi there! Thanks for the details, that actually helps a lot.

 

Since this only happens inside your home and both phones behave differently once you’re there, it sounds like the cellular signal may be struggling to reach the inside of the house. Before we jump to any fixes, I want to make sure we’re looking in the right direction.

 

A couple quick questions for you:
– Do either of the phones use WiFi Calling at home, or is that turned off?
– When calls drop or won’t connect, are the phones connected to your home WiFi at the time?
– Are most of your calls happening on the main floor, basement, or an upper level of the house?
– About how long has this been going on, and did anything change around that time?

 

Once we know those pieces, we can narrow this down pretty quickly and figure out the best way to stabilize calls at home.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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