1 Message
Tech
No internet again. We have not had a full day of internet for about 2 weeks now. This is getting ridiculous.
1 Message
No internet again. We have not had a full day of internet for about 2 weeks now. This is getting ridiculous.
XfinityKei
Official Employee
•
1.1K Messages
14 days ago
@user_inmd0s I’m sorry to hear you're having issue with your internet connection. I depend on my connection daily to work, so I understand how important your connection is.
Have you checked our free Xfinity app to confirm if there's maintenance or any interruptions going on?
I am happy to troubleshoot to resolve your connection concerns. Have you already performed any steps such as checking the connections to ensue everything is finger tight and secure on the modem and wall outlet?
Is your modem plugged into a switched outlet or surge protector if so can you reset it?
Are all devices having an issue connecting or just one?
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