user_gndfd3 Before sending a tech out we want to make sure we test everything on our end as this could be something that is resolved remotely thus saving you potential tech fees. Let's take a look at your account and work together to find the best resolution. To get started please send us a direct message with your full name and complete address.
How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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XfinityKei
Official Employee
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1.4K Messages
10 days ago
@user_gndfd3 I'm sorry to hear you're unable to access some channels.
What channels are you unable to access?
Are you seeing any error codes or error messages on those channels?
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EG
Expert
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109.8K Messages
10 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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