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user_zfsmpm
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2 Messages

Friday, April 4th, 2025 2:27 PM

Technician Appointment

I've recently purchased Xfinity Now Internet service. The Gateway will not connect to the internet and I've checked the cable lines running out of my house and they are disconnected. I need to schedule a service technican to come out and fix them. I've tried using your assistant and the chat feature keeps getting an error code when I try to schedule service. Please reach out to me at [Edited: "Personal Information"] to schedule an appointment ASAP or I plan to cancel this service.

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Updated 

4 days ago

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EG

Expert

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109.6K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.2K Messages

4 days ago

 

user_zfsmpm, Hi there! Thanks for reaching out for help with our Now Internet service. As a consumer myself, I can understand the importance of having your internet services working correctly. I am sorry to learn about this experience with getting that error code. We would surely miss your business. We are the right team of experts who will do everything within our power to provide support. What is the error code you are experiencing? Are you using the XFINITY app or are you using our Now Support Center at this link here? For troubleshooting or managing your account, the best method is at our NOW Support Center. Another option is by using our XFINITY app for troubleshooting the account. 

 

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user_zfsmpm

2 Messages

XfinityGabriel. I've already tried all of those options. The Xfinity Assistant App does not allow for you to book a technician appointment. I'm stuck in an endless loop of selecting the date and time and it just states Try Again. How do I get a technician appointment? I've been trying this for days now. If I don't get an appointment I'm going to cancel.

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4 days ago

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XfinityGabriel

Official Employee

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2.2K Messages

4 days ago

 

user_zfsmpm, Hmm. That is strange that this loop is happening. We would surely hate to see you go. I would like to pull up the account and take a look at whats going. Would you mind sending us a direct message with your first/last name and full address? You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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