Technician left his items at my apartment

Just had a technician appointment and he left something at my house. I have not been able to contact anyone regarding this. The customer service phone number gets me nowhere as the AI bot cannot help me with my problems. The live agent bot has 50 other people in line.

How can he come back and get his things?? He is not returning any time soon, the appointment was over.

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XfinityOrlandoM

Official Employee

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3.6K Messages

10 days ago

@virrusin

Thanks for reaching out. We’re sorry for the inconvenience. Can you let us know what was left at your apartment so we can decide if a technician needs to return or if the items can be disposed?

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V

virrusin

Visitor

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4 Messages

It’s a Hitron, or that’s what it says on it. It has 3 blinking lights. He also left some small cable attachments.

10 days ago

0

XfinityOrlandoM

Official Employee

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3.6K Messages

@virrusin

That is unusual, as Hitron modems are not provided by Xfinity. They are customer-owned modems that are compatible with Xfinity services.

You may dispose of the small cables and attachments. Since the modem is not an Xfinity device, there is likely no need for concern. However, if you are unsure, you may drop it off at your local Xfinity store.

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10 days ago

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V

virrusin

Visitor

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4 Messages

Alright, thanks so much for your help!

10 days ago

0

XfinityOrlandoM

Official Employee

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3.6K Messages

You're welcome, was there any other questions or concerns you had?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

10 days ago

0

V

virrusin

Visitor

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4 Messages

No that was it, I really appreciate the reply. Have a great day

10 days ago

0

Customer Service

virrusin

Technician left his items at my apartment

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virrusin

XfinityOrlandoM

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XfinityOrlandoM

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